Manager, Technology Account Management - Singapore
Core
Manage technology and operational relationships with Mastercard customers, serving as the primary point of contact for technical, system, and operational matters.
Role type
Manager, Technology Account Management
Builds
Mastercard payment products, services, and solutions
Domain
Financial technology / Digital payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Payments industry experience, Payment transaction flow knowledge, Technical implementation management, Project management, Cross-functional coordination, Issue escalation, Regulatory compliance
Preferred skills
ISO 8583 messaging knowledge, API/authorization/clearing/settlement expertise, Local market language proficiency
Technologies
ISO 8583, APIs, Card center systems, Digital payment platforms
Responsibilities
Lead customer onboarding and technical implementations, Coordinate incident management and release readiness, Assess customer operational readiness and risks, Manage project activities and cross-functional escalations, Deliver training and operational guidance, Ensure adherence to regulatory and organizational standards
Seniority
Manager, hands-on IC with team coordination