Customer Success Manager, Economics Intelligence Solutions
Core
Partner with financial institutions, retailers, and governments to drive adoption and value of Mastercard's Economics Intelligence (EI) solutions using macro-economic and location insights.
Role type
Senior Customer Success Manager (Economics Intelligence)
Builds
Macro-economic and location insights products for financial services, retail, telecom, and travel sectors
Domain
Fintech / Economic Intelligence / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer success management, product coaching, stakeholder engagement, strategic account management, data analysis, program management, content creation, training delivery
Preferred skills
Economics data experience, capital markets knowledge, financial services background, public sector experience, consulting experience, SQL, R, Python, Advanced Excel, PowerPoint
Technologies
SQL, R, Python, Excel, PowerPoint
Responsibilities
Coach customers on implementing EI products to drive business value, conduct product demos and deliver training sessions, present insights in customer forums, partner with product teams to create new features, research and respond to customer inquiries, identify at-risk clients and drive renewals
Seniority
Senior, hands-on IC with strategic account management
