Director, Market Delivery
Core
Lead a team of Market Delivery & Technology Account Management professionals in Spain and Portugal while personally managing strategic customer relationships and complex technology implementations for Mastercard.
Role type
Senior IC/Director hybrid (Team Lead)
Builds
Mastercard payment solutions and technology partnerships
Domain
Financial services / Payments
Required skills
People leadership, technical delivery governance, strategic account management, complex project execution, cross-functional partnership, stakeholder influence, regulatory implementation knowledge
Preferred skills
PRINCE2, Agile (CSM/PSM/SAFe), PMP, mentoring experience
Technologies
Payment systems, technology delivery frameworks
Responsibilities
Lead, coach, and develop a team of delivery professionals; oversee technology partnerships with strategic customers; manage onboarding, implementation, and ongoing support of Mastercard solutions; serve as senior escalation point for complex customer issues; translate technical concepts into business value; monitor delivery performance and drive process improvements
Seniority
Director level, hands-on leadership with strategic ownership