Strategy & Operations - Manager
Core
Design and support a structured Voice of Customer program, conduct market research, and synthesize insights to inform product roadmaps and commercial strategy.
Role type
Manager, Strategy & Operations (Market Intelligence)
Builds
Market Intelligence Center of Excellence (CoE) frameworks, tools, and best practices for Advanced Analytics
Domain
Financial services, Advanced Analytics, Market Intelligence
Deliverable
dashboards & analysis
Required skills
Strategic planning, market research, Voice of Customer program design, stakeholder management, executive presentation, cross-functional collaboration, competitive analysis, trend monitoring, opportunity identification
Preferred skills
Experience building insight capabilities, analytical frameworks, quantitative and qualitative data synthesis
Technologies
Advanced Analytics platforms, market intelligence tools
Responsibilities
Design and support a structured Voice of Customer (VoC) program; Conduct market research to identify emerging trends and competitive opportunities; Evaluate potential areas for partnerships or acquisition; Develop strategy presentations and memos for executives; Contribute to the development and scaling of a Market Intelligence CoE; Monitor and synthesize consumer, competitive, regulatory, and macroeconomic trends; Identify white space opportunities to support growth initiatives.
Seniority
Manager, hands-on IC with strategic leadership
