IT Service Support Senior Analyst
Core
Deliver advanced onsite IT support for end-user computing, site infrastructure, laboratory environments, and manufacturing operations, serving as an escalation point for complex incidents.
Role type
Senior IC IT Service Support Analyst
Builds
Reliable IT and automation services for manufacturing, quality control laboratories, and corporate IT environments
Domain
Manufacturing / Industrial Automation / Enterprise IT
Required skills
Incident management, root-cause analysis, Microsoft 365, Windows/macOS support, cloud storage, endpoint management, networking basics, third-party supplier coordination
Preferred skills
Pharmaceutical/biotech environment experience, laboratory instrumentation support, GMP/GLP knowledge, ServiceNow, project management (PMP/PRINCE2), Lean/Six Sigma, team leadership
Technologies
ServiceNow, Microsoft 365, Windows, macOS
Responsibilities
Diagnose and resolve complex IT and automation incidents, manage incidents via ServiceNow, provide technical leadership to local teams, support manufacturing and lab systems, mentor junior staff, coordinate hardware lifecycle management
Seniority
Senior, hands-on IC