Bilingual Customer Service Representatives (Pipeline)
Core
Bilingual customer service representative handling policy inquiries, changes, and risk assessment for insurance agencies and customers.
Role type
Customer Service Representative (Insurance)
Builds
Customer support interactions and policy administration
Domain
Insurance
Deliverable
client delivery
Required skills
Fluent Spanish and English, telephone communication, multitasking, PC typing (3,000 KSH or 25 WPM), policy review
Preferred skills
Call center experience, insurance-related experience
Responsibilities
Review policy information against underwriting guidelines, serve as primary contact for insureds and agents, provide customer service solutions within company guidelines, attend periodic office-based training or meetings
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