macOS Support Analyst
Core
Provide advanced technical support for macOS endpoints, handling escalations, deploying applications, and managing enterprise endpoint policies.
Role type
Senior macOS Support Analyst (Enterprise Endpoint Management)
Builds
Reliable and secure Mac services for enterprise users
Domain
IT Support / Enterprise Endpoint Management / macOS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
macOS troubleshooting, Jamf Pro, enterprise endpoint management, application packaging, identity platform support, network troubleshooting, scripting (Bash/Python), documentation
Preferred skills
Apple Business Manager, Automated Device Enrollment, macOS security technologies, system log analysis, DEX tools, ITIL processes, Agile methodology
Technologies
Jamf Pro, Microsoft Intune, Workspace ONE, Microsoft Entra ID, Active Directory, Okta, Ping Identity, Apple Business Manager, ServiceNow, Jira, Nexthink, 1E Tachyon
Responsibilities
Serve as escalation point for complex macOS issues involving hardware, OS, apps, VPN, Wi-Fi, certificates, and security; Troubleshoot device enrollment and over-the-air provisioning; Package, test, deploy, and maintain macOS applications; Partner with engineering on new configurations and standards; Identify recurring issues and recommend process improvements; Mentor Level 1 and 2 technicians
Seniority
Mid-Senior, hands-on IC
