macOS Support Analyst
Core
Provide advanced technical support for macOS endpoints, handling escalations, packaging/deploying applications, and maintaining enterprise endpoint management policies.
Role type
Senior IC macOS Support Analyst
Builds
Reliable and secure Mac services for enterprise users
Domain
IT / Enterprise Endpoint Management
Required skills
Jamf Pro, macOS troubleshooting, enterprise endpoint management, application packaging, Microsoft Intune, Workspace ONE, Bash scripting, TCP/IP networking, VPN, Wi-Fi, certificate-based authentication
Preferred skills
Microsoft Entra ID, Active Directory, Okta, Apple Business Manager, Automated Device Enrollment, FileVault, Gatekeeper, PPC, System Extensions, DEX tools (Nexthink, 1E Tachyon), ServiceNow, Jira, Agile methodology
Technologies
Jamf Pro, Microsoft Intune, Workspace ONE, Microsoft Entra ID, Active Directory, Okta, Ping Identity, Apple Business Manager, ServiceNow, Jira, Nexthink, 1E Tachyon
Responsibilities
Serve as escalation point for complex macOS issues; Troubleshoot device enrollment and over-the-air provisioning; Package, test, deploy, and maintain macOS applications; Partner with engineering on new configurations; Identify recurring issues and recommend process improvements; Create and maintain knowledge base articles and runbooks; Mentor Level 1 and 2 technicians
Seniority
Mid-Senior, hands-on IC