Automation Support Associate
Core
Technologist supporting and resolving day-to-day issues across diverse solutions, performing application monitoring, debugging, optimization, and preventative maintenance for a pharmaceutical/biotech company.
Role type
Associate IS Engineer (Application Support & Maintenance)
Builds
Production support for enterprise applications, reporting tools, and integration platforms
Domain
Pharmaceutical/Biotech Information Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Application support and maintenance, Incident response and resolution, Software preventative maintenance (SRT testing), Patching and upgrades, Agile principles, Reading technical documentation (QRGs/KBs), Debugging and optimization, Cross-training on core technologies
Preferred skills
Software Engineering and Development, Enterprise application integration concepts, Data modeling, Web services, DevOps frameworks (Jenkins, JIRA, GitHub), Pharmaceutical/biotech application experience
Technologies
Informatica, CSharp, Planisware, Tableau, Cognos, Mulesoft, Sharepoint, One Trust, Dynatrace, AWS, Microsoft Azure, GCP, Python, Java, .NET, Salesforce, Jenkins, JIRA, GitHub
Responsibilities
Respond to adhoc application service and reporting requests, Manage Incident response and resolution, Perform application monitoring, debug, optimization, and refinement, Conduct software preventative maintenance (SRT testing), Patching, and upgrades, Work in a fast-paced changing environment balancing multiple assignments
Seniority
Associate, hands-on IC
