Service Delivery Manager
Core
Manage end-to-end delivery of cyber defence and security services for customers across on-premises, private, public, and multi-cloud environments, acting as the primary point of contact and escalation.
Role type
Senior Service Delivery Manager (Managed Security Services)
Builds
Proactive, risk-based, threat-informed security operations and 24x7x365 cyber defence capabilities
Domain
Cyber Security / Managed Security Services (MSSP)
Deliverable
client delivery
Required skills
Service delivery management, operational governance, contractual management, financial performance monitoring, stakeholder management, public cloud environments (Azure, AWS, GCP), ITIL/ISO 20000, project management (Prince2, Agile, SCRUM), security standards (NIST, ISO27001, CIS, OWASP, CCM), managed security services (Attack Surface Management, MDR, XDR)
Preferred skills
DevOps-centric environment experience, defensive security services delivery
Responsibilities
Own customer relationships and act as key contact, oversee customer onboarding and service transition, prepare and deliver Monthly Security Service Reviews (MSSRs), manage financial performance and forecast contract outcomes, serve as operational interlock between customers and delivery teams, drive opportunities for account growth and continual service improvement (CSI), provide on-call services, manage performance of internal service teams, ensure contractual milestones are met.
Seniority
Senior, hands-on IC