FINANCIAL COUNSELOR
Core
Assist patients in navigating financial obligations, insurance coverage, and public assistance programs to maintain hospital financial integrity.
Role type
Financial Counselor
Builds
Patient financial assistance applications and payment processing
Domain
Healthcare / Public Assistance
Deliverable
client delivery
Required skills
Insurance plan interpretation, public assistance program screening, co-pay collection, financial assistance application processing, state disability process knowledge, federal social security process knowledge, state unemployment insurance regulation, SNAP/WIC/DTA program knowledge, medical terminology, computer skills
Preferred skills
Certified Application Counselor certification, NIMS 100 certification
Technologies
Gateway, Excel, Word, MMIS, Passport, VERA, Virtual Gateway
Responsibilities
Screen patients for eligibility for state public assistance programs; interpret commercial and federal insurance plan coverage; determine and collect medical co-pays; educate patients on financial obligations and policies; update registration information; act as liaison between patients, Case Management, and Patient Accounts; manage credit card processes; submit state disability supplements; direct patients through Federal Social Security disability process.
Seniority
Individual Contributor