OTC Product Execution Lead - Sr. Manager
Core
Lead global Order-to-Cash (OTC) digital platforms and support operations, driving improvements in cycle time, service quality, and operational efficiency for Amgen's supply chain and customer experience.
Role type
Senior Manager, OTC Product Execution & Operations
Builds
Scalable digital support models, automated workflows, and standardized OTC processes for global regions (Americas, EMEA, JAPAC)
Domain
Biopharma / Supply Chain Operations / Order-to-Cash
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SAP OTC processes, global team leadership, digital platform management, process standardization, stakeholder alignment, operational transformation
Preferred skills
Salesforce CRM, EDI integrations, RPA/AI automation, regulated environment experience (GxP), program management
Technologies
SAP, Salesforce, EDI, RPA, AI platforms
Responsibilities
Lead and scale digital support teams across regions; Own business prioritization and roadmap for core OTC systems; Drive global standardization and automation to reduce cycle times; Execute digital and process initiatives for measurable outcomes; Partner with stakeholders to ensure end-to-end process effectiveness; Build and develop high-performing global teams
Seniority
Senior Manager, global leadership
