Customer Implementation Manager, Payroll Functional Lead
Core
Lead end-to-end payroll transformations, solving complex process challenges, and championing continuous improvement for clients.
Role type
Senior IC Customer Implementation Manager (Payroll Functional Lead)
Builds
Payroll system implementations and optimized operational processes for clients
Domain
Financial services / Payroll operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Payroll system architecture, SQL, system configuration (SAP, Workday, ADP), process design, root cause analysis
Preferred skills
Mentoring, stakeholder management, ambiguity navigation
Technologies
SAP, Workday, ADP, SQL
Responsibilities
Lead end-to-end payroll implementation journeys from discovery to cutover; Assess business requirements against system capabilities and design practical solutions; Evaluate current processes for inefficiencies and recommend future-state improvements; Provide direction and coaching to Business Analysts and team members; Translate complex payroll concepts for business and technical audiences
Seniority
Senior, hands-on IC
