Appeal Case Manager, Quality Assurance and Continuous Improvement-1
Core
Manage high-volume disability appeal files with precision and empathy, ensuring fair and timely support for employees navigating complex multi-union agreements.
Role type
Senior IC case manager (disability appeals & quality assurance)
Builds
Accurate, compliant appeal decisions and clear communication for employees, employers, and union representatives
Domain
Health & Wellness / Disability Management / Unionized Workforce
Deliverable
client delivery
Required skills
Process adherence, attention to detail, written and verbal communication, empathy, time management, basic medical terminology, Microsoft Office proficiency
Preferred skills
Disability case management experience, bilingualism (French/English), union process familiarity