Senior Benefits Support Analyst ( Temporary )
Core
Senior analyst providing expert troubleshooting, root cause analysis, and proactive support for clients using existing benefits administration SaaS platforms.
Role type
Senior IC benefits support analyst (SaaS)
Builds
Client support for existing benefits platforms
Domain
Health & Wellness / Benefits Administration / SaaS Support
Deliverable
client delivery
Required skills
benefits administration, analytical problem-solving, systematic troubleshooting, SLA management, client liaison, process improvement, mentoring, Microsoft Office proficiency
Preferred skills
SaaS support experience, SQL/scripting knowledge, healthcare benefits regulations knowledge, benefits administration software experience
Responsibilities
Investigate and resolve complex client inquiries via phone, email, or ticketing; Analyze root causes and test hypotheses under SLA pressure; Partner with clients as a liaison between them and internal teams; Support system transitions and platform updates; Document lessons learned and share knowledge; Mentor junior team members; Recommend process improvements
Seniority
Senior, hands-on IC