Platform Support Analyst

Mexico City💼 Full-time🗓 2026-09-15 → 2026-09-26

Core

Ensure timely and accurate execution of client analytics workflows for SimCorp's SaaS platform, focusing on real-time issue triage, data processing, and platform monitoring.

Role type

Analytics Operations Analyst (SRE Track)

Builds

SimCorp's SaaS platform for financial clients

Domain

FinTech / Investment Management

Deliverable

production ML models | product features | dashboards & analysis | infrastructure

Required skills

SaaS platform monitoring, incident triage, dashboard creation, alerting configuration, root cause analysis, runbook maintenance, stakeholder liaison

Preferred skills

Cloud technology familiarity, Kibana, Grafana, Power BI, Excel, SQL, PowerShell, Python

Technologies

Kibana, Grafana, Power BI, Excel, SQL, PowerShell, Python

Responsibilities

Oversee client processing and perform initial investigation/resolution of issues; Work with global teams to provide 24/7 client service; Contribute to improving dashboards and alerting capabilities; Liaise with global teams to follow up on incidents and drive system stability enhancements.

Seniority

Mid-level, hands-on IC

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About SimCorp

SimCorp develops, sells and delivers award-winning software solutions to the financial sector that mitigate risk, enable growth and cut costs. One of our core product lines is the SimCorp Client Reporting Client Communications Platform which automates the business processes that generate personalized client reports, pitchbooks, client meeting packs and other client communications. Client Reporting is used by private wealth and asset management firms to increase operational efficiency, enhance client service and enrich client experience. This automated content and reporting solution is made ava