IT Support Consultant, Technical Enablement
Core
Provide first-line technical support, troubleshoot infrastructure and tooling issues, and coordinate resolutions for delivery teams in a FinTech environment.
Role type
Senior IC IT Support Consultant (Technical Enablement)
Builds
Reliable delivery environments, test infrastructure, and automated testing pipelines for investment management solutions.
Domain
FinTech / Software Delivery / DevOps
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
technical troubleshooting, root cause analysis, stakeholder coordination, software development lifecycle knowledge, code debugging, CI/CD pipeline management, SQL fundamentals, scripting (PowerShell/Bash/Python), test automation monitoring
Preferred skills
C# or object-oriented programming, Git/source control, Azure DevOps, Agile methodology, continuous improvement mindset
Technologies
C#, Git, Azure DevOps, PowerShell, Bash, Python, SQL, Test automation frameworks
Responsibilities
Investigate and resolve technical issues across infrastructure, tooling, and development processes; monitor automated test executions and analyze failures; collaborate with engineers and architects to remove delivery blockers; maintain test environments and end-to-end infrastructure; contribute to efficiency and reliability improvements
Seniority
Senior, hands-on IC