Senior Service Delivery Consultant (MX)
Core
Provide production support, solutions, and service delivery for SimCorp Dimension to financial clients in North America.
Role type
Senior Service Delivery Consultant (SaaS Operations)
Builds
SimCorp Dimension investment management solutions
Domain
FinTech / Asset Management
Required skills
Asset management, funds management, custodian operations, front-to-back investment solutions, production support, client relationship management, problem analysis, configuration maintenance, mentoring
Preferred skills
Finance/economics/mathematics/computer science degree, fluency in English
Technologies
SimCorp Dimension
Responsibilities
Act as key contact for clients regarding production support; Establish and maintain a trusted advisor network at client levels; Analyze and resolve system operation issues within SLAs; Advise clients on configuration maintenance and enhancement; Cooperate with global specialist roles; Coach and mentor less experienced consultants
Seniority
Senior, hands-on IC with mentorship