Registration and Enrollment Specialist - Float
Core
First point of contact for new clients, conducting eligibility interviews and enrollment for Oregon Health Plan, Medicare, and sliding fee discount programs.
Role type
Client services specialist (healthcare enrollment)
Builds
Client enrollment records and eligibility determinations for public health programs
Domain
Public health administration / Social services
Deliverable
client delivery
Required skills
In-person client interviewing, program eligibility assessment, record maintenance, data entry, community outreach, state assister certification
Preferred skills
Medicare/Medicaid knowledge, Epic EHR experience, direct service experience
Responsibilities
Conduct in-person and phone interviews to assess client needs and determine eligibility; Maintain accurate client records and submit documentation to state agencies; Advocate for vulnerable clients facing benefit denials; Field inbound eligibility calls and connect individuals with resources; Manage Epic Workqueues to correct patient records; Conduct record reviews and data scrubs to identify discrepancies; Maintain active State of Oregon assister status.
Seniority
Entry-level to Mid-level, hands-on IC