Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Core
Technical expert for installing, configuring, integrating, and troubleshooting network-connected ophthalmic devices to ensure secure connectivity and optimal system performance.
Role type
Senior Field Service Engineer (Medical Devices/IT)
Builds
Connected ophthalmic devices and digital service solutions for hospitals and surgery centers
Domain
Medical Devices / Healthcare IT / Networking
Required skills
Networking, electronics, mechanical systems, troubleshooting, customer service, inventory management, scheduling, technical training
Preferred skills
Medical device field service, hospital network integration, EHR/EMR systems, DICOM communication, cloud technology, ServiceMax/CRM tools, OR/surgery center protocols
Technologies
ServiceMax, CRM tools, Microsoft Teams, SharePoint, Excel, PowerPoint
Responsibilities
Lead planning and installation of connected products, coordinate with customer IT and commercial teams, perform corrective maintenance and upgrades, provide technical on-the-job training, manage daily schedules and inventory, promote service contracts
Seniority
Senior, hands-on IC
