Director, Communications Insights and Operations
Core
Lead the Communications Insights & Operations Center of Excellence to translate internal, external, digital, and social media data into actionable insights that drive communications strategy and demonstrate business impact.
Role type
Director, Communications Insights & Operations
Builds
Global communications measurement framework, KPIs, dashboards, reporting standards, and governance processes.
Domain
Corporate Communications / Data Analytics / Healthcare
Deliverable
dashboards & analysis
Required skills
Strategic communications leadership, data analytics, stakeholder sentiment analysis, reputation management, process improvement, AI-enabled tools adoption, cross-functional partnership, KPI definition, employee listening.
Preferred skills
Global corporate communications experience, healthcare/life sciences industry knowledge, media monitoring and social listening tools expertise, advanced degree in communications or analytics.
Technologies
Meltwater, Sprinklr, Cision, Brandwatch, Staffbase, Tableau, Power BI, Adobe Analytics, Google Analytics.
Responsibilities
Lead and evolve the global communications measurement framework; Translate quantitative and qualitative data into actionable insights; Provide reputation, media, and social listening insights; Partner with teams to evaluate campaign performance; Drive employee listening and internal communications analytics; Establish governance and best practices for the CoE; Support annual communications planning with measurable objectives; Lead knowledge management and operational excellence initiatives; Drive adoption of AI-enabled analytics technologies.
Seniority
Director, strategic leadership & hands-on execution
