Sr. Associate, Clinical Applications Services & Support
Core
Train surgeons and OR staff on the approved use of Alcon ophthalmic surgical devices to ensure safe application and optimal patient outcomes.
Role type
Senior Clinical Applications Specialist (Surgical Ophthalmology)
Builds
Clinical training programs and device support for Cataract and Refractive Surgical Suites
Domain
Medical Devices / Surgical Ophthalmology
Deliverable
client delivery
Required skills
Surgical Ophthalmology clinical knowledge, Cataract and Refractive Surgical Device expertise, technical training delivery, adverse event reporting, root cause analysis, CRM documentation, collaboration with Field Service Engineers
Preferred skills
Ophthalmology field clinical experience, wet-lab demonstration skills, medical congress support
Technologies
Cataract and Refractive Surgical Device products, ATIOLs, CRM Tool
Responsibilities
Provide on-site and remote clinical application support and scientific/technical information to customers. Ensure successful implementation of equipment and software upgrades at clinical sites. Identify and report adverse events and device deficiencies. Collaborate with Field Service Engineers and Sales Reps for new installations and ongoing support. Provide feedback to R&D on clinical product performance. Attend and support medical congresses, fellowships, and wet-labs.
Seniority
Senior, hands-on IC
