Field Service Engineer- Northern New Jersey
Core
Field Service Engineer responsible for commissioning, installing, testing, troubleshooting, and repairing surgical equipment at customer sites including hospitals and surgery centers.
Role type
Field Service Engineer (Medical Devices)
Builds
Surgical equipment functionality and reliability for ophthalmic care providers
Domain
Medical Devices / Ophthalmic Surgery
Deliverable
physical/clinical work
Required skills
Troubleshooting, preventative maintenance, installation, GxP compliance, SOP adherence, customer relationship management, technical reporting, analytical problem solving
Preferred skills
Experience with laser-based medical devices, familiarity with operating room protocols, ServiceMax/CRM proficiency, ability to lift 50 lbs
Technologies
ServiceMax, CRM tools
Responsibilities
Troubleshoot, diagnose, and repair surgical equipment; perform preventative maintenance and upgrades; commission and test new equipment; develop customer relationships for contract renewals; document service logs and failure analysis; escalate technical issues to engineering teams
Seniority
Mid-level, hands-on IC
