Customer Service Specialist II (In-person)
Core
Respond to routine residential and commercial customer service calls, new sales inquiries, and complaints to resolve service issues, billing questions, and equipment problems.
Role type
Customer Service Specialist
Builds
Customer satisfaction and resolution of service/billing issues
Domain
Waste management and environmental services
Deliverable
client delivery
Required skills
Customer service, call handling, data entry, performance metrics review, system logging
Responsibilities
Respond to customer service calls, resolve billing and service issues, return calls and emails, enter service data, log customer interactions
Seniority
Entry-level