Customer Service Agent
Core
Deliver high-quality customer service, process sales orders, and manage customer enquiries for the Construction Division.
Role type
Customer Service Agent
Builds
Sales orders and customer satisfaction
Domain
Construction equipment retail and service
Deliverable
product features
Required skills
telephone communication, order processing, CRM management, logistics coordination, upselling, Microsoft Dynamics CRM, Microsoft Office
Responsibilities
Handle high volume of telephone calls, emails, and fax communications; Process customer sales orders accurately; Respond to enquiries regarding deliveries, orders, discounts, and product specifications; Raise and process credit notes; Promote current offers and upsell products; Manage carrier and Proof of Delivery queries; Utilize Microsoft Dynamics CRM to manage customer records and track enquiries.