Customer Service medewerker
Core
First point of contact for a network of professional construction users and dealers, handling inquiries and guiding orders from ERP entry to invoicing.
Role type
Customer Service Representative
Builds
Order processing and customer support for construction machinery and accessories
Domain
Construction equipment and outdoor power products
Deliverable
client delivery
Required skills
Order entry, invoicing, customer inquiry resolution, ERP system usage, Microsoft Office proficiency
Preferred skills
Process improvement, cross-functional collaboration
Responsibilities
Answer customer questions via phone and email regarding orders, invoices, delivery times, stock, technical info, repairs, and returns; Process incoming email orders from entry to invoicing and resolve delivery issues; Inform customers about information sources like brochures, dealer portals, and websites; Collaborate with Benelux Customer Service team and Sales, After Sales, and Marketing departments
Seniority
Entry-level to Junior
