On-Site Supervisor - Services
Core
On-site supervisor leading lab and production services teams to deliver customized research protocols and operational support for biopharma and industrial customers.
Role type
Senior IC operations supervisor
Builds
End-to-end laboratory operations support and customized research protocols for over 500 customers
Domain
Life sciences / Biopharma / Laboratory services
Required skills
Team management, operational improvement, inventory management, data analysis, customer service, compliance management, performance evaluation
Preferred skills
Lean Six Sigma, ERP systems, HRIS systems, vendor relationship management
Technologies
SAP, Workday, LIMS, Microsoft Teams, Excel, Power BI, Tableau, Kronos/UKG
Responsibilities
Provide direction and accountability for team daily performance, train and develop associates, ensure compliance with customer requirements and site guidelines, act as primary point of contact for service activities, evaluate team performance against SOW and SLA, coach team to meet performance goals, identify and implement operational improvements
Seniority
Senior, hands-on IC