Service Operations Supervisor
Core
Provide daily operational leadership for a service and manufacturing team, ensuring safe execution, product quality, on-time delivery, and inventory discipline in a high-mix environment.
Role type
Senior frontline operations supervisor (service/manufacturing)
Builds
Service delivery and manufacturing operations for customers
Domain
Industrial manufacturing and service operations
Required skills
Team leadership and coaching, safety and quality compliance, daily operational planning, performance management, labor and capacity planning, continuous improvement (Lean/5S), cross-functional partnership, change management, data interpretation, Microsoft 365 proficiency
Preferred skills
Lean or Fortive Business System experience, high-mix manufacturing or electro-mechanical assembly experience, Oracle eBS or ERP systems, formal leadership training or Lean certification
Technologies
Microsoft 365, Oracle eBS, ERP systems, digital workflow tools
Responsibilities
Maintain safety, quality, and compliance standards; manage daily operational performance and staffing; lead frontline leaders and technicians; recruit, onboard, and manage talent; plan labor and capacity; drive continuous improvement initiatives; partner with cross-functional teams; execute customer orders and manage risks; support operational changes and readiness; handle administrative leadership tasks
Seniority
Senior, hands-on IC
