Site Services Supervisor
Core
Lead day-to-day operations for a laboratory services site, managing workflow, safety, and client relationships to support biopharma and industrial customers.
Role type
Senior Site Services Supervisor
Builds
End-to-end laboratory operations support for over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries
Domain
Life Sciences / Laboratory Services / Logistics
Required skills
Operational leadership, workflow design, continuous improvement (Lean/Six Sigma), data analysis, performance management, vendor coordination, safety compliance, budget support
Preferred skills
Advanced Excel, Power BI/Tableau, Lean Six Sigma Green Belt, HRIS systems (Workday/Kronos), regulated manufacturing experience
Technologies
SAP, Workday, LIMS, Microsoft Teams, Excel
Responsibilities
Own day-to-day operational delivery including scheduling and exception management; Lead daily huddles and weekly operations reviews; Analyze operational data to identify trends and root causes; Conduct performance reviews and develop direct reports; Coordinate with vendors and third-party logistics; Serve as primary contact for client lab management; Own site-level safety performance and lead incident investigations; Manage workforce planning and budget inputs
Seniority
Senior, hands-on IC with supervisory responsibilities