Customer Service Officer
Core
Executes day-to-day customer service tasks, manages order modifications and returns, coordinates resolutions across departments, and ensures on-time delivery for chemical goods and DGs.
Role type
Senior Customer Service Officer (Logistics & Supply Chain)
Builds
Order shipments, valid certificates, invoices, and customer resolutions
Domain
International trade / logistics / chemical goods
Required skills
SAP, Microsoft Office, order management, supply chain coordination, certificate validation, invoice creation, return processing, problem-solving, communication
Preferred skills
International trade knowledge, logistics experience, Chinese language communication
Responsibilities
Monitor daily CS team operations, train junior CSRs, set up SOPs, check material validity and price in SAP, generate quotes, enter orders for shipment, coordinate with supply chain for delivery dates, contact customers for valid certificates, manage returns and credits, create invoices, contribute to quality improvements.
Seniority
Mid-level, hands-on IC