Equipment & Instruments Services Supervisor II (PR)
Core
Oversees day-to-day operational objectives for equipment and instruments (E&I) services, supervising a team of technicians to ensure successful execution of operational plans and compliance with customer and departmental standards.
Role type
Senior IC operations supervisor (calibration & instrumentation services)
Builds
Service operations for pharmaceutical, biotechnology, and medical device industries
Domain
Life sciences / Regulated manufacturing / Instrumentation
Deliverable
client delivery
Required skills
Calibration and instrumentation expertise, Technical troubleshooting, Operational planning, Resource management, Regulatory compliance (GMP, ISO), Team supervision, Customer relations management, Data management (LIMS, Empower, GMARS)
Preferred skills
Engineering degree, 5+ years in service calibration/maintenance, 3+ years leadership experience, Bilingual (Spanish/English)
Technologies
Office 365, Empower, LIMS, GMARS
Responsibilities
Supervise, mentor, and develop a team of service technicians; Plan and coordinate daily service operations including calibration, maintenance, repair, and installations; Maintain strong relationships with key customers and serve as escalation point for complex service issues; Ensure compliance with GMP, ISO standards, and internal quality procedures; Monitor and analyze key service metrics such as productivity, uptime, and turnaround time.
Seniority
Senior, hands-on IC with team leadership