Customer Quality Manager
Core
Senior customer-facing role managing quality for Japan Key Customer Accounts in the semiconductor industry, ensuring timely resolution of pre-sales and post-sale quality issues.
Role type
Senior Customer Quality Manager
Builds
Integrated Power Semiconductors and Systems Power delivery architectures
Domain
Semiconductor / Power Electronics / Automotive Quality
Deliverable
client delivery
Required skills
Semiconductor IC Engineering, Quality Management Systems, Failure Analysis, Reliability Engineering, Root Cause Analysis, 8D reporting, ISO/IATF-16949 compliance, Cross-functional collaboration, Project management
Preferred skills
MSEE, Automotive Quality, PCN Administration, New Product Introduction (NPI)
Technologies
ATE test tools, Semiconductor manufacturing process tools, Reliability testing tools
Responsibilities
Manage customer quality requirements and inquiries as front-line interface; Review FA and co-develop 8D reports; Manage communications on quality issue diagnoses and corrective actions; Directly contribute to investigations into quality issues; Develop and execute strategies for continuous improvement; Engage in cross-functional teams to resolve quality issues; Provide guidance during new product introductions; Project-manage customer audits in Asia locations; Drive adherence to quality management systems (ISO, VDA 6.3, IATF-16949); Take charge of special projects requiring immediate attention.
Seniority
Senior, hands-on IC