National Property Claims Adjuster
Core
Investigate, negotiate, and settle property insurance claims via telephone, focusing on quality and customer service.
Role type
National Property Claims Adjuster (Call Center)
Builds
Claim settlements and vendor payments for Aviva Canada's Customer Response - Property team
Domain
Insurance (Property)
Deliverable
client delivery
Required skills
Claims investigation, claim negotiation, coverage confirmation, data accuracy, policy analysis, fact compilation, subrogation recognition, case law review, customer counseling
Preferred skills
Bilingualism (English/French), knowledge of Asian/Indian languages, provincial claims adjusting licenses
Technologies
None explicitly stated
Responsibilities
Investigate and negotiate property claims in accordance with guidelines; Confirm coverage and compile FNOL information; Issue payments to vendors, insureds, and experts; Review and compile facts, policy, and technical reports; Recognize questionable claims, subrogation, and risk opportunities; Review case law to determine liability
Seniority
Entry to Mid-level (1-3 years experience)