Clerk Customer Services
Core
Deliver customer support services to enhance customer experience by executing predefined objectives and adhering to standard operating procedures.
Role type
Customer Service Representative
Builds
Customer service processes and client servicing workflows
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
SOP adherence, risk and compliance monitoring, stakeholder relationship management, process improvement identification
Responsibilities
Respond efficiently and accurately to customer service matters, complaints, and requests; Monitor and control risk associated with customers to ensure compliance with policies and legal requirements; Establish and maintain professional relationships with relevant stakeholders; Support the development and maintenance of Customer Services Centre processes