Client Delivery Manager – Hybrid Cloud
Core
End-to-end responsibility for service delivery and commercial performance within a strategic client engagement, owning the client relationship and P&L for Hybrid Cloud services.
Role type
Senior Client Delivery Manager (Hybrid Cloud)
Builds
Hybrid Cloud services across Data Center, Private Cloud, and Public Cloud
Domain
IT Services / Cloud Infrastructure
Deliverable
client delivery
Required skills
Client relationship management, P&L ownership, Hybrid Cloud architecture knowledge, Service delivery leadership, Contract and scope management, Risk management, Financial forecasting
Preferred skills
ITIL certification, Program management certification
Technologies
VMware/VCF, Kubernetes, Red Hat OpenShift, Microsoft Azure, Google Cloud
Responsibilities
Build trusted relationships with client stakeholders, Translate client priorities into delivery plans, Coordinate delivery across multiple technology towers, Ensure SLAs and KPIs are achieved, Manage service risks and escalations, Drive operational efficiency, Own revenue and margin performance, Manage financial impact of staffing and infrastructure, Provide business reporting
Seniority
Senior, hands-on IC
