Ingénieur Support Microsoft 365 L2/L3 F/H
Core
L2/L3 support and administration of a complex, hybrid, multi-tenant Microsoft 365 environment serving 80,000+ users, including Exchange, Teams, SharePoint, OneDrive, Power BI, Viva Engage, and Microsoft Copilot.
Role type
Senior IC Microsoft 365 Support Engineer (L2/L3)
Builds
Production support for global M365 services, identity synchronization, and Copilot integration
Domain
IT Services / Cloud Infrastructure / Microsoft 365
Required skills
Microsoft 365 administration, Exchange Online/Server, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Active Directory, identity synchronization, Microsoft Purview, PowerShell, Microsoft Graph, network protocols (DNS, DHCP, SMTP, PKI), modern authentication, MFA, conditional access, security governance, incident diagnosis, technical documentation
Preferred skills
Microsoft Copilot integration, Copilot Studio, Microsoft 365 agents, connectors, Microsoft certifications (M365, Exchange, Identity, Security, Copilot)
Technologies
Microsoft 365, Exchange Online, Exchange Server, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Active Directory, Microsoft Purview, PowerShell, Microsoft Graph, Copilot Studio
Responsibilities
Provide L2/L3 technical support for M365 services; Administer and maintain hybrid cloud/on-premises environments; Diagnose and resolve complex incidents involving connectivity, identity, and mobile environments; Automate administration tasks using PowerShell and Microsoft Graph; Evaluate and configure Microsoft Copilot environments and support related incidents; Collaborate with L1/L2 teams and coordinate escalations to Microsoft; Write and maintain technical documentation and knowledge base articles.
Seniority
Senior, hands-on IC
