Cross Technology Managed Services Engineer (Backup L2)
Core
Maintain client IT infrastructure and systems by monitoring, investigating, and resolving technical incidents and problems.
Role type
L2 Managed Services Engineer (IT Operations)
Builds
IT service stability and client satisfaction
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
incident management, change management, ticketing tools, ITIL processes, vendor management, project planning, disaster recovery support, automation support
Preferred skills
ServiceNow, cross-cultural communication
Technologies
ServiceNow
Responsibilities
manage work queues and address incidents within SLAs, execute changes and mitigate risks, audit tickets for quality, handle client escalations, assist in disaster recovery tests, support L1 engineers
Seniority
Mid-level, hands-on IC
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