Network Security Engineer (L2) - Palo Alto
Core
Provide second-level support for client security infrastructure incidents, ensuring operational stability and SLA compliance.
Role type
L2 Network Security Engineer (Managed Services)
Builds
Client security infrastructure operations and incident resolution
Domain
Cybersecurity / Network Security / Managed Services
Deliverable
client delivery
Required skills
incident triage, root cause analysis, change management, ticketing tools, ITIL processes, vendor management, automation collaboration, disaster recovery testing
Preferred skills
Palo Alto certifications (Network Security Analyst, Security Service Edge Engineer, SD-WAN Engineer), ServiceNow expertise
Technologies
Palo Alto Networks, ServiceNow
Responsibilities
Monitor work queues and resolve incidents within SLA, investigate and log issues, execute changes with risk mitigation, assist L1 engineers with triage, lead initial client escalations, audit tickets for quality, produce trend analysis reports, support disaster recovery tests
Seniority
Mid-level, hands-on IC
