Counter Sales Associate
Core
Trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise to guide purchasing decisions and drive sales growth.
Role type
Counter Sales Associate
Builds
Plumbing and HVAC product sales and customer solutions
Domain
Industrial supply / Plumbing and HVAC
Deliverable
product features
Required skills
consultative selling, product knowledge (plumbing/HVAC), upselling, cross-selling, inventory management, order management, safety compliance
Preferred skills
prior plumbing/HVAC industry experience, digital literacy
Responsibilities
Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions. Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions. Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs. Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information. Process transactions efficiently while ensuring accuracy and a positive customer experience. Collaborate with Outside Sales Associates to support account growth and deliver seamless service. Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction. Maintain a professional, organized counter environment that reflects our commitment to quality and service. Assist with inventory management, cycle counts, and stock organization. Adhere to all safety regulations, including proper use of PPE (e.g. safety harness with max weight capacity of 400 lbs).