Business Systems Analyst - Enterprise Device Engineering
Core
Bridge business partners, IT operations, and engineering teams to define requirements for endpoint management, device lifecycle, security, and software deployment.
Role type
Senior Business Systems Analyst (Enterprise Device Engineering)
Builds
Endpoint management solutions, Ricoh enterprise printing services, and operational documentation for device health and compliance.
Domain
Enterprise IT Infrastructure / Device Management
Required skills
Business analysis, requirements gathering, process mapping, data metrics analysis, agile methodologies, technical documentation, stakeholder collaboration
Preferred skills
Microsoft Intune, Mobile Device Management (MDM), Conversational AI, Managed Print Services, API integration
Technologies
Microsoft Intune, Windows, macOS, Jira, Confluence, Ricoh enterprise printing services
Responsibilities
Translate complex business needs into functional requirements and user stories; Design and test solutions across endpoint management platforms; Identify opportunities for AI and automation to improve service delivery; Define metrics and reporting for device health and compliance; Create and maintain business process maps and SOPs.
Seniority
Senior, hands-on IC