Lead UniData Software Support Engineer (Remote)
Core
Senior technical escalation resource for Ferguson's custom ERP platform (Trilogie), investigating complex application issues and ensuring production stability.
Role type
Lead UniData Software Support Engineer
Builds
Custom ERP platform (Trilogie) for Ferguson's supply chain and business operations
Domain
Enterprise Resource Planning (ERP), Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
UniData, UniBasic, Pick-based technologies, root cause analysis, Oracle/SQL Server, API/web services, multi-server environments, high-volume transaction processing, UniData file structures/dictionaries/triggers
Preferred skills
UniData Administration, UniQuery, large-scale ERP support, application monitoring, ITIL, Quality Assurance, data analysis
Technologies
UniData, UniBasic, Pick, Oracle, SQL Server
Responsibilities
Monitor system health and investigate production incidents; Serve as senior technical escalation point for complex issues; Partner with engineering teams to identify root causes and recommend solutions; Answer functional and technical inquiries from support teams and business users; Solve application, data, integration, and performance-related issues; Review proposed code changes for production impact; Document findings and resolutions; Mentor team members on application functionality.
Seniority
Senior, hands-on IC