Customer Service Representative
Core
Interface sales, marketing, engineering, and production planning to manage pre-sales and post-sales activities, ensuring supply chain alignment and customer request fulfillment.
Role type
Sales Operations Assistant
Builds
Sales forecasts, inventory plans, and supply chain delivery reports
Domain
Semiconductor industry sales operations
Deliverable
dashboards & analysis
Required skills
MRP/ERP system proficiency, Microsoft Office Suite (Excel, Word, Outlook), data accuracy management, document control compliance, database maintenance, cross-functional coordination
Preferred skills
Chinese language skills, 3+ years in sales operations or related experience
Technologies
APA, D365, V-tiger, IFS, DPM
Responsibilities
Administer supply, CRM, and order management systems; execute customer material return processes (RMA/RCF); coordinate inventory build based on forecast analysis; maintain sales account and distributor databases; verify backlog and billing reports for value-added distributors; generate weekly, monthly, and quarterly operational reports; manage document control and SOP maintenance.
Seniority
Individual Contributor, operational support level