Senior Business Systems Analyst
Core
Partner with product owners and tech leads to improve MYPRU & IDEX applications, specifically focusing on authenticated customer experiences and authentication capabilities.
Role type
Senior Business Systems Analyst (Digital Experience)
Builds
Authenticated digital experiences across web and mobile journeys for Prudential customers
Domain
Financial Services / Insurance
Deliverable
product features
Required skills
Agile methodologies, Test-Driven Development (TDD), API integration, data mapping, system integrations, user story creation, acceptance criteria definition, journey mapping, process flow design, root cause analysis, product roadmap ownership
Preferred skills
Authenticated customer portals, customer journey mapping, production incident analysis, financial services or insurance digital servicing
Technologies
APIs, event logging, browser/mobile authentication frameworks
Responsibilities
Create current-state and future-state journey maps, process flows, decision trees, and traceability matrices; translate authentication business needs into requirements and measurable success metrics; collaborate with compliance, UX, and engineering to define secure authentication experiences; analyze production incident trends and authentication failure data to prioritize improvements; own aspects of product management and roadmap activities; coach team members and facilitate dialogue within the Agile team.
Seniority
Senior, hands-on IC
