Senior Business Systems Analyst
Core
Partner with product owners, tech leads, and engineers to improve MYPRU & IDEX applications, specifically supporting authenticated customer experiences and authentication capabilities.
Role type
Senior Business Systems Analyst (Digital Experience)
Builds
Authenticated digital experiences across web and mobile journeys for Prudential customers
Domain
Financial Services / Digital Authentication
Required skills
Agile methodologies, Test-Driven Development (TDD), API/data-flow documentation, user story creation, journey mapping, process flow design, root cause analysis, product roadmap ownership, secure authentication design
Preferred skills
Product management, scaling Agile, ROI estimation, cross-platform customer journey design
Technologies
APIs, event logging, data mapping, browser/mobile authentication frameworks
Responsibilities
Define feature stories and acceptance criteria; create current-state and future-state journey maps and process flows; analyze authentication failure data and service metrics to identify root causes; partner with compliance and UX teams to define secure authentication experiences; own end-to-end product strategy and prioritize user stories; translate business needs into measurable success metrics.
Seniority
Senior, hands-on IC