Associate Manager, Social Media Operations – Brand & Social Media Team
Core
Operational backbone for Prudential's owned social channels, managing publishing workflows, content QA, compliance, and data stewardship to ensure consistent, accurate, and compliant social media execution.
Role type
Associate Manager, Social Media Operations
Builds
Social media content packages, publishing calendars, operational documentation, and measurement-ready data structures for Prudential and PGIM.
Domain
Financial Services / Social Media Operations
Deliverable
product features
Required skills
Social media operations management, publishing workflow coordination, content QA and compliance review, asset and documentation management, data tagging and metadata standards, stakeholder liaison, process improvement, project management
Preferred skills
Sprinklr platform experience, financial services/insurance industry experience, Excel and PowerPoint proficiency
Technologies
Sprinklr, Microsoft Office (Excel, PowerPoint)
Responsibilities
Manage routine channel hygiene and profile maintenance; schedule and publish approved content across platforms; review content for brand standards and compliance; maintain social asset repositories and operational documentation; validate data integrity for reporting; partner with agencies and internal teams to streamline workflows.
Seniority
Mid-level Manager, hands-on IC