Global Head of Servicing
Core
Lead end-to-end servicing and asset-level administration for a $135B+ commercial real estate loan portfolio, ensuring operational excellence and scaling the platform for borrowers, investors, and regulators.
Role type
Senior executive (Global Head of Servicing)
Builds
A globally distributed team of 160+ employees managing domestic and international investors, agency programs, and agriculture portfolios.
Domain
Commercial Real Estate (CRE) / Investment Management / Loan Servicing
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Commercial real estate servicing leadership, CRE loan structures, cash management, investor reporting, agency portfolio management (Fannie Mae/Freddie Mac/FHA), balance sheet/CMBS/private credit, business planning, governance, regulatory readiness, P&L management, stakeholder management, AI adoption, system integration, workflow optimization, succession planning, borrower relationship management.
Preferred skills
Robust tech and AI skills, experience leading teams through growth and regulatory scrutiny.
Technologies
AI, data quality tools, system integration platforms
Responsibilities
Set strategic direction for servicing and asset management; drive scale, automation, and AI adoption; provide leadership over business planning, governance, and regulatory readiness; build and develop a global team; own full P&L and budget accountability; represent PGIM externally with borrowers, investors, and agencies; support strategic growth and due diligence; maintain control environment and audit execution; drive performance goals and staffing models; own borrower experience post-closing and resolve escalated issues.
Seniority
Executive, global leadership