Managed Services Engineer (L3)
Core
Proactively identify and resolve high-complexity technical incidents and problems for enterprise clients, ensuring zero missed SLA conditions across Cloud, Security, Networking, Applications, and Collaboration domains.
Role type
Senior Managed Services Cross Technology Engineer (L3)
Builds
High-availability enterprise backup and storage infrastructure for diverse clients
Domain
IT Infrastructure / Enterprise Backup & Storage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting of enterprise backup solutions, Root cause analysis, Capacity planning, Datacenter migration execution, Disaster recovery testing, Vendor management, System documentation, Scripting (PowerShell/Python), Cross-functional collaboration
Preferred skills
Experience with physical tape libraries, Knowledge of Layer2/3 backup concepts, Microsoft systems monitoring, Project management
Technologies
NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account, Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM, EMC Networker, AVAMAR, VERITAS NetBackup, Barracuda, Rubrik, PureDisk, Data Domain, MSDP
Responsibilities
Manage high-complexity tickets and resolve critical customer outages, Monitor and troubleshoot backup failures and performance issues, Plan and execute infrastructure upgrades and EOL tracking, Deploy backup infrastructure and configure hosts, Execute datacenter migrations and DR tests, Provide root cause analysis and log evaluation after outages
Seniority
Senior, hands-on IC with mentorship responsibilities