Customer Operations Product Deployment Coordinator - AMS
Core
Bridge between business, product, and technology to deploy new Customer Operations products and changes in the Americas markets, ensuring smooth go-live and high adoption.
Role type
Product Deployment Coordinator (Project Manager profile)
Builds
Customer Operations digital products (Order to Cash, Planning, MDM, Logistics) for Unilever Americas markets
Domain
Supply Chain and Customer Development within the FMCG industry
Required skills
Project management, business process knowledge (Order to Cash, logistics, planning), stakeholder management, data integration planning, release planning, user testing coordination, capacity planning
Preferred skills
Spanish, Agile delivery, risk management, change management
Technologies
Unilever internal product suite (CO domain)
Responsibilities
Execute end-to-end product deployment according to plan, lead local product configurations, execute local data integration plans, develop communication and release plans, coordinate user testing and post-deployment stability, orchestrate internal teams and third-party partners, control project schedule and gates, support product adoption and key user network organization, provide strategic inputs for product prioritization, support local system maintenance until decommissioning
Seniority
Mid-level, hands-on IC
