Platform Specialist - Public Sector
Core
Support sales operations through accurate order entry, platform transaction processing, and cross-functional coordination.
Role type
Sales operations specialist
Builds
Sales order fulfillment and platform transaction processing
Domain
IT distribution and sales operations
Required skills
Order entry, order processing, CRM systems, data integrity management, report generation, Microsoft Excel, Outlook, Zendesk, problem-solving, cross-functional collaboration
Responsibilities
Process sales orders, change orders, and platform transactions; Review and validate orders, quotes, pricing, licensing, and customer information; Support sales teams and internal stakeholders with order and platform-related requests; Utilize CRM systems and Zendesk to manage customer and transaction inquiries; Generate reports and track KPIs related to order completion, productivity, and service levels; Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction
