CX Academy Training Manager-Gurgaon
Core
Implement and manage training operations to develop customer-facing teams and drive sales/service excellence in fashion retail.
Role type
Training Manager
Builds
Customer-facing teams and service excellence
Domain
Fashion retail
Deliverable
product features
Required skills
Training delivery, coaching, onboarding, cross-functional collaboration, brand advocacy, sales and service performance improvement
Preferred skills
Career development ambition, willingness to travel
Technologies
ILT, Voice of Customer, Service Audit
Responsibilities
Support Head of Training in global/market initiatives, organize and deliver ILT trainings on brand/product/service/sales, lead coaching culture by observing interactions and building plans, oversee new starter onboarding, work cross-functionally with District/Area Managers
Seniority
Mid-level, hands-on IC