Field Network Engineer
Core
Field-based and remote technical support for customers, resolving hardware and networking issues to restore systems quickly.
Role type
Field Network Engineer
Builds
Network device installations, customer adds/moves/changes, and site surveys for enterprise clients.
Domain
IT Services / Networking Infrastructure
Deliverable
client delivery
Required skills
Cisco router configuration, Cisco/Aruba/HP switch configuration, PC and server hardware troubleshooting, network device pre-staging, site survey documentation, on-call incident response
Preferred skills
Experience with Draytek, Zyxel, Netgear routers, high-profile customer support, flexible problem-solving
Technologies
Cisco, Draytek, Zyxel, Netgear, Aruba, HP
Responsibilities
Install and support network devices, PCs, and servers; perform remote and onsite troubleshooting; pre-stage router and switch installations; facilitate customer adds, moves, and changes; conduct site surveys and documentation; swap non-functional equipment; provide on-call support
Seniority
Mid-level, hands-on IC